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Job Details
Customer Support (Permanent)
Location: Riga Country: Latvia Rate: EUR1.5k -1700/Month
We have an exciting Job opportunity for Customer Support
Location: Riga, Latvia
Job type: FTE (Permanent)
Any one Language C1 Level - (Danish, Dutch, German, Norwegian, Finnish, Polish, Swedish)
Required Skills:
- Handle phone calls with customer queries and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication via phone, email, chat etc.
- Ensure that cases are resolved within case life cycle, as per individual balanced scorecard
- Escalate priority issues per client specifications to the immediate lead as applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete hours of staffed time on all rostered days
- Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs.
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
- Attend trainings as required
- Salary Range 1500-1700 EU for all languages.
Posted Date: 08 May 2024
Reference: JS
Employment Agency: LSA Recruit
Contact: Gopal Mekala